Terms of Service
Agreement
These terms apply when you use clwsolutions.co, book a call or session, or hire CLW Solutions LLC (“CLW Solutions,” “I,” “me”). By booking or paying for a service, you agree to them. If a signed proposal or engagement agreement says something different, that agreement controls.
Services
CLW Solutions offers efficiency and automation consulting: discovery calls, Efficiency Assessments, Automation Builds, Maintain plans, and Build Sessions. The scope of each paid engagement is set in writing before work starts. Work outside that scope is quoted separately.
Pricing and payment
- Current prices are listed on the website or in your proposal. Prices can change, but a price agreed in writing holds for that engagement.
- Automation Builds are a flat fee agreed before work starts. Payment terms are in your proposal.
- The Efficiency Assessment fee is credited toward a Build if you agree to the Build within 60 days of receiving your assessment.
- Build Sessions are paid in full at booking.
- Extra time in a Build Session is billed at the rate shown at booking, in 15-minute blocks, and only if you agree to keep going.
- The second session in a two-session Build Session package must take place within 60 days of the first. A second session not used in that window is forfeited and not refunded.
Scheduling, cancellations, and refunds
- Build Sessions and remote assessments can be rescheduled or canceled for a full refund up to 48 hours before they start. Inside 48 hours, they aren’t refundable, but I can move them once.
- Onsite assessments can be rescheduled or canceled for a full refund up to 7 days before the onsite day. Inside 7 days, they aren’t refundable, but I can move the date once.
- A two-session package is refundable in full up to 48 hours before the first session, and not refundable after the first session.
- Sessions and assessments that have happened, or were missed, aren’t refunded.
- If I need to reschedule, I’ll offer you a new time or a full refund.
What I need from you
- Accurate information, plus the files and access the work depends on, sent before the session or build starts.
- The right to share any data, files, or accounts you give me.
- Your own backups of important files before changes are made to them.
- Review and approval of anything a build produces before you rely on it.
Your accounts and subscriptions
Builds run in accounts you own, such as Google Workspace, Claude, Make, or Zapier. You’re responsible for those subscriptions and their costs, and for following each provider’s terms.
Who owns the work
Once you’ve paid in full, the automations, scripts, and documents built for you are yours. Tools you build in your own account during a Build Session are yours. I keep the right to reuse my general methods, know-how, and templates that don’t contain your information.
AI and automation
AI tools can make mistakes, and automations depend on software from other companies that can change or stop working. Someone on your side should review AI output before it’s used for decisions, sent to customers, or posted to your books. Time savings in an assessment or proposal are estimates. Fixes needed because a third-party tool changed are covered by a Maintain plan or billed separately.
Maintain plans
Maintain plans are optional and billed monthly. You can cancel at any time, and the plan ends at the close of the current billing month.
Tax and legal advice
CLW Solutions consulting and automation work does not include tax, legal, or audit advice. Talk to your CPA or attorney about those decisions.
Confidentiality
I treat your business information as confidential. I share it only as needed to deliver the work, as described in the Privacy Policy, or when the law requires it.
Limitation of liability
To the fullest extent the law allows, CLW Solutions is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data. My total liability for any claim is limited to the amount you paid for the service the claim is about.
Privacy Policy
I collect and use your information as described in my Privacy Policy, available at clwsolutions.co/privacy.
SMS messaging terms
By submitting my contact form with the SMS opt-in option selected, you consent to receive informational and conversational text messages from CLW Solutions LLC about scheduling, discovery calls, Build Sessions, project updates, and client support. Message and data rates may apply. Message frequency varies. For help, reply HELP or contact me at chris@clwsolutions.co or (920) 768-6373. To opt out, reply STOP or CANCEL. After you opt out, you’ll receive one final text confirming it, and no further messages.
Governing law
These terms are governed by the laws of the State of Wisconsin. Any disputes will be resolved in the courts of Wisconsin.
Changes to these terms
I may update these terms. The date at the top shows the current version. Changes don’t affect an engagement already agreed in writing.
Contact
CLW Solutions LLC